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lifeline program

Everyone Deserves a True Connection

GTA’s Lifeline Program, backed by the U.S. government, offers discounted home phone, wireless, and internet services for qualifying low- or fixed-income Guam residents.
 
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GTA Lifeline Program

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GTA Lifeline Program

What is Lifeline?

The GTA Lifeline Program, supported by the U.S. federal government -offers reduced costs for home phone, wireless, and internet services to qualifying Guam residents with fixed or low income.

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Eligibility Requirements

  • Income at or below 135% of the Federal Poverty Guidelines
  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Federal Public Housing Assistance (GHURA or Sec 8)
  • Veterans Pension and Survivors Benefit
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Support When It Matters Most

Under the Safe Connections Act, GTA helps survivors of abuse and trafficking with discounted Lifeline services, safe plan separation, and a $9.25 monthly emergency benefit for six months.

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Qualifying Services and Rates


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Applicable surcharges and fees apply*

How to Apply

Complete a Lifeline Program application and submit it to any GTA store location with the following supporting documents:
 
  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Federal Public Housing Assistance (FPHA) or Section 8
  • Veterans Pension and Survivors Benefit
In addition, you must not currently be receiving Lifeline Assistance with GTA or any other phone or internet providers, and no one else in your household can be subscribed to the Lifeline Program.
 
If you’re applying under the Safe Connections Act (SCA) Emergency Communications Benefit, please call us at (671) 644-4482 so we may assist you.
 
Additional Qualifiying Programs under SCA:
 
  • Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
  • Free and Reduced-Price School Lunch or Breakfast program, including enrollment at a Community Eligibility Provision (CEP) school or school district
  • Received a Federal Pell Grant in the current award year

Frequently Asked Questions

What is Lifeline Program?

Lifeline is an FCC program offered by GTA to help make communications services more affordable for low-income consumers. GTA offers Lifeline discounts for landline, wireless postpaid, and broadband services. 

What is the current benefit under the Lifeline Program?

Eligible customers can receive a monthly discount of up to $9.25, depending on the type of service. Options include:

  • Wireless voice (1000 local minutes)
  • Wireless with 10GB of data ($35 Postpaid Plan)
  • Internet 25 or higher
  • Landline service

Is a Security Deposit required?

  • Landline: $7 security deposit (waived with toll blocking)
  • Wireless: No deposit required
  • Internet: No deposit required

What is toll blocking?

Toll blocking is an optional feature that restricts long-distance direct-dial calls, preventing additional charges. Enabling it can waive the landline deposit.

Is a Processing Fee required when signing up for Landline Lifeline?

Yes, a processing fee of $36.40 is required during sign-up.

Is there an activation fee when signing up for Wireless voice or a Wireless Voice & Data plan?

Yes, an activation fee of $12.50 will be charged when signing up for an eligible wireless voice or voice & data plan.

Are there any restrictions with Lifeline?

Lifeline is limited to one per person, per account. Only one Lifeline discounted service per household.

How do I know if I’m eligible?

To be eligible for Lifeline, you must either have an income at or below 135% of the Federal Poverty Guidelines or participate in certain assistance programs. 

Where can I sign up for Lifeline services?

You can sign up for Lifeline at any of GTA’s retail store locations. 

How do I enroll?

To enroll, provide GTA with proof of eligibility and a valid ID, and complete the Lifeline application form. 

How do I ensure that I continue to receive Lifeline benefits?

Annual recertification is required. USAC will send a notification via mail with a recertification form. You must respond within 60 days, using one of the following methods:

  • Call 1-855-359-4299
  • Visit www.checklifeline.org/lifeline
  • Mail back the form

Failure to respond will result in de-enrollment.

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