Wireless Data Management

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Wireless Data Customers

As part of GTA's continuing commitment to provide you with high quality communications service, it's our responsibility to upgrade and improve our network, services, and practices, so you can trust the network. With this in mind, we've implemented Data Management practices that apply to the Wireless Data service you use both on and off the GTA network.

Additionally, we've updated our Wireless Excessive Data Use Policy designed to reduce the speeds to 0.51Mbps (512Kbps, 64KBps) of only the users who are responsible for generating large volumes of traffic on your network which greatly impacts the service we offer to other paying subscribers. These customers often have file-sharing software or peer-to-peer/torrent apps on their phones or tablets, and download large-format files such as music, videos and movies consistently.

Helpful Tools to Manage Your Wireless Data Experience:

To help customers easily check their data usage, GTA has made the information readily available in a number of ways:

Customer Notification on Local Data Usage

GTA helps you manage your data usage by automatically sending you free courtesy messages. You will receive free courtesy messages when your usage hits 65%, 90% and 100% of your monthly limit based on your data plan. Customers on No Data Overage Postpaid Plans will receive a notification at 200%.

Customers on Voice, SMS, and Data Postpaid Plans can receive both SMS and E-Mail Notifications.

Customers on Data Standalone Plans will receive notifications via e-mail.

Customers on Family Share plans currently will not receive notifications on local data usage.

Customer Text Notifications on Data Roaming

GTA helps you manage your data when roaming by automatically sending you free courtesy notifications when your roaming usage hits $50, $75, $250, and $500.

Customers on Voice, SMS, and Data Postpaid Plans can receive both SMS and E-Mail Notifications.

Customers on Data Standalone Plans will receive notifications via e-mail.

Data Usage Monitoring

Customers with smartphones and other select devices can use a data usage tracker application. The application is available for download in several smartphone app stores.

Data Calculator

The easy-to-use online data calculator enables customers to estimate their mobile data usage and get a better sense for which data plan is right for them. It's located at http://www.gta.net/data-calculator.

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FAQs

  • 1. Why is the Fair Use Policy being implemented?

    Reducing data speeds and network management are common practices used today by most U.S. wireless carriers to ensure that all of our customers have a positive wireless data experience on our network. Those who are most likely to be affected by the Fair Use Policy are those who use peer-to-peer applications to download large files, use their mobile phone as a personal hotspot, or stream videos heavily on a daily basis. These activities use up a huge portion of network bandwidth, affecting customers like you. Even with the reduced data speed, you will still have a good experience browsing the Web, accessing email, and streaming music.

  • 2. How will I be notified if my speeds will be slowed down?

    You'll receive free courtesy text notifications from us before experiencing any change in speed. Customers on Voice, SMS and Data Postpaid Plans can receive notifications via SMS and E-Mail. Data Standalone plans can receive notifications via E-Mail. You will receive notifications when you reach 65%, 90%, 100% and 200% of your data plan so you're aware that network management practices may result in slower data speeds. Your speeds will then be reduced to 0.51Mbps (512Kbps, 76KBps) once you consume 100% of your high speed data usage limit. At 200%, your speeds will be reduced to 0.25 (256Kbps, 26KBps) for the remaining time in your present billing cycle.

  • 3. I am on a data only plan, how will I know when I have reached my data plan bucket?

    Customers on Data Standalone Plans will receive E-Mail Notifications when they have reached their data plan bucket.

  • 4. How can I sign up for E-Mail Notifications for Data Management?

    You can sign up via our Live Chat on our website, by calling our Call Center at 644-4482 or by visiting any GTA location.

  • 5. When will my data speed be reset back to high-speed data?

    Your data speed will reset on the first of the following month.

  • 6. What are the wireless Fair Use Policy limits?

    Customers on No Data Overage Postpaid Plans will experience restricted speeds when they have consumed their High Speed Data Usage Limits.

    Postpaid Plan High Speed Data
    2014 $40 Postpaid Plan 2014 $55 Postpaid Plan 2014 $20 1GB Data Standalone 2015 Data Standalone 1GB 1GB
    2014 $65 Postpaid Plan 8GB
    2015 $50 Postpaid Plan 5GB
    2014 $75 Postpaid Plan 20GB
    2014 $75 Postpaid Plan
    2014 $30 5GB Data Standalone
    2015 Data Standalone 5GB
    5GB
    2014 $85 Postpaid Plan 2014 $50 10GB Data Standalone 2015 Data Standalone 10GB 10GB
    2015 $80 Postpaid Plan 2017 $80 Postpaid Plan 25GB
    2014 $95 Postpaid Plan 15GB
    2015 Data Standalone 30GB 30GB
    2016 $90 Postpaid Plan 35GB
    2015 $70 Postapid Plan 15GB

    Customers on Data Overage Postpaid Plans will be charged for Data Overages once they have consumed their Data Plan Usage Limits.

    Postpaid Plan Data Plan
    300MB Data Add on 300MB Data Standalone 300MB
    2015 $40 Postpaid Plan 500MB
    1GB Data Standalone 2013 2013 Postpaid Plan 50 Wireless Bundle 50 Wireless Bundle 50 Domestic LD 1GB
    2013 Postpaid Plan 60 Wireless Bundle 60 Wireless Bundle 70 2GB
    2013 Postpaid Plan 70 4GB
    5GB Data Add On 5GB Data Standalone Data Add On 5GB iPhone iPlan 5GB 5GB
    Data Add On 10GB Data Standalone 10GB iPhone iPlan 10GB GovGuam 10GB Data Standalone 10GB

    The Wireless Fair Use Policy does not apply to Unlimited data plans. However, beginning September 1, 2015 as a result of our overall network management practices, customers on Data Overage Plans or Legacy Unlimited Plans are subject to reduced speeds (0.51Mbps, 512Kbps or 64KBps) if they exceed 40 GB of usage in a single month's bill cycle. We have established this network management practice to minimize the impact of excessive usage from a very small percentage of customers who cause network congestion, affecting the rest of our customers. We recommend customers to switch to the Postpaid Plans with NO Data Overages which offers more High Speed Data and no additional charges every month!

  • 7. I don't see my plans listed in FAQ #4. How will I be affected?

    Beginning September 1, 2015, as a result of our overall network management practices, all customers, regardless of the product plan, are subject to reduced speeds (0.51 Mbps, 512Kbps or 0.76KBps) if they exceed 40GB of usage during a single month's bill cycle. We have established this network management practice to minimize the impact of excessive usage from a very small percentage of customers who cause network congestion, affecting the rest of our customers. This includes the plans listed in FAQ #4 and those listed below.

    2008 Data Plan BlackBerry Add-on
    2008 ESS Data Plan BlackBerry BES $39.95 Add On
    2008 Military Plan BlackBerry Add On BlackBerry BES $49.95 Add On
    2008 Military US Data Roaming BlackBerry BES Add On
    2010 GSM All Local / Data Add On BlackBerry BIS Add On
    2010 GSM Local / BB Add On BlackBerry SIMPLE Add-on
    2010 Local / iPhone iPlan Add On BPL/GPA Data Standalone
    2010 One - BB (BIS) Data Add On
    2010 One - Data (BlackBerry BES) Data Add On MTM
    2010 One - Data (BlackBerry BIS) Fleet Management Data Plan
    2010 One - Data (iPhone) Fleet Management Service
    2010 One Smartphone Data Plan GFT BlackBerry Addon
    2010 Power Plan BB Add On BES GFT Data Add On
    2010 Power Plan BB Add On BIS GFT Data Standalone
    2010 Power Plan Int. Data Roaming GovGuam Non BB Data Plan
    2010 Power Plan USA Data Roaming GPRS/EDGE/3G Data Add On
    2011 Data Add On GPRS/EDGE/3G Data Standalone
    2011 Data Add On No Contract iPhone iPlan
    2011 iPhone iPlan iPhone iPlan - Provision Only
    2013 Additional Data Plan Move With It - BlackBerry
    2013 Data Standalone Plan Wireless Bundle 80
    2013 GovGuam BB Local Data Wireless Bundle 80 Domestic LD
    2013 Postpaid Plan 80  
  • 8. Are there ways to monitor my data usage in advance to ensure I do not go over my allotted amount of data?

    GTA will send you free courtesy notifications when you reach 65%, 90% and 100% of your data bucket. You can also monitor your usage by downloading a data tracker application. These applications monitor your data usage and warn you when you have exceeded the limit. iPhone – "Data Usage Monitor". Android – "My Data Manager".

  • 9. I'm $65 postpaid plan that includes 2GB of high speed data and my speed has been reduced. Can I reset my data speed back to high-speed data if I upgrade my plan?

    Yes, if your speed has been reduced, you can upgrade to a plan with a higher data allotment and your data speed will be reset back to high-speed data. For example, if you upgrade to our $65 postpaid plan that includes 8GB of high speed data, your data speed will be reset and you will be able to use the full 5GB of high speed data.

  • 10. What are my options to avoid reduced data speeds?

    Here are a few things you can do to avoid reduced data speeds.

    Use Wi-Fi When Possible:

    Try to postpone data intensive events such as watching Netflix or downloading app updates until you have a Wi-Fi connection. Always use Wi-Fi at home, at restaurants, or other location when on the go. Data activity over Wi-Fi does not count toward the threshold at which your data speeds will be reduced.

    Another option is to understand what apps on your smartphone consume the most data, and then take steps to reduce the amount of data consumed on the cellular data network. On many phones, including iPhones and Androids, you can authorize or de-authorize each app to use either the cellular data network and Wi-Fi, or to only authorize it to use Wi-Fi.

    Use Data-Saving Features:

    Another helpful option is to reduce the video quality on YouTube, Netflix and other video apps to allow you to watch more videos without reaching your data allotment. For example in the following Netflix link, https://help.netflix.com/en/node/87 Netflix explains that using the high data usage setting will cause you to consume between 3 GB and 7 GB of data per hour, whereas with the low setting, you can limit consumption to .3 GB per hour. For streaming to a smartphone, you may not even notice the difference, but you can watch 10 to 20 times the number of videos for the same level of consumption as in HD.

    A number of streaming apps such as Pandora also allow users to stream content at a lower quality to conserve data. Users also can try another browser, such as Opera Mini, which compresses websites before sending data to a mobile device.

    If you are using tethering to one or more PCs in your home and using peer to peer apps, be sure to look at your settings for ways to reduce total cellular data consumption. If your peer to peer app allows others to stream from your PC, all of this usage counts against your data allotment when you are tethered to your GTA smartphone or other device. You can also be more selective with which files you download and choose lower resolution files, when available.

    Subscribe to Residential Internet Service:

    If you do not currently have residential internet service at your home, call us to hear about our current promotions. Residential internet service is the right product for you if you like to stream a lot of videos, or if you have multiple people in your home all streaming at the same time. GTA has many affordable options.

  • 11. If I want to change my plan to a higher data threshold plan, will I be required to sign a new term agreement?

    Your contract will remain the same when you upgrade to another plan.

  • 12. Is my Mobile Internet Plan meant to replace my home broadband line?

    No. Mobile Internet service is not a broadband replacement. It's ideal for when you are mobile and when you need to access the web while on the go.

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Explore Your Options

Below are some tips to help you manage your data usage:

Use Wi-Fi

Your speeds are not reduced if you are connected via Wi-Fi. Data activity over Wi-Fi doesn't count toward the threshold at which your data speeds will be reduced.

Switch to a Mobile Postpaid Plan without High Speed Data.

Your speeds are not reduced. You can switch anytime without having to sign a new two-year term agreement

Estimate your usage with the data calculator.

Understand how much your activities use by using our data calculator.

Do Nothing

You may continue to use an unlimited amount of data without incurring overage charges; however, your speeds may be reduced if you exceed your plan's Data bucket within a month.

Cancel services

You may be able to cancel your wireless service and turn in your smartphone to reduce the BRC amount. Please click here to see if you are eligible for this option. You will be required to turn in your smartphone in good re-sellable condition. If your smartphone meets our requirements, the trade-in value of the phone will be applied as credit towards any Balance Recovery Charges owed.

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Roaming

To help you manage your data costs and avoid unexpected charges when roaming, GTA automatically sends you notifications and pricing information when you connect to one of our Roaming partners. You'll also receive notifications upon accumulating $50, $75, $250, and $500 worth of data roaming charges.

Data Roaming FAQs

  • 1. How do notifications and data spending cap work?

    Our spend cap is automatically applied to your account and has a limit of $500.00 per month. When the $500 data roaming spend limit is reached, data roaming service may be automatically disabled for your protection. You will also receive an alert via SMS and/or E-Mail notifying you that data service has been disabled depending on your device and data plan. To have your data reinstated, you will need to contact GTA at 644-4482.

  • 2. Can I disable the roaming notifications?

    No. These free courtesy notifications are to help you be aware of and manage your data. These free courtesy notifications also help you manage your data cost and avoid unexpected roaming charges.

  • 3. How will the data management policy affect me if I travel to Japan and then the U.S.?

    When you're in Japan, you can connect to our Roam Like Home partner Softbank and enjoy a low 15¢/MB rate. You will receive notifications when you accumulate $50, $75, $100, $250 and $500 worth of data charges and when you get to $500, your data will be disabled. When you stay in the U.S., your data will be re-enabled and you can enjoy a low 10¢/MB rate. You will also receive another round of notifications when you accumulate $50, $75, $100, $250 and $500 worth of charges and when you get to $500, your data will be disabled. You may accumulate a total of $1,000 in data roaming charges while traveling from one country to another.

  • 4. How can I monitor my data usage while roaming?

    GTA will send you free courtesy notifications when you use $50, $75, $100, $250 and $500 worth of data roaming charges depending on your device and data plan. You can also keep track of how much data you're using by looking at your data usage setting on your phone. There are also free data management apps available for download that will alert you when you have reached a certain amount of data.

  • 5. I do not want to use data roaming services. How can I ensure that roaming data is disabled on my unit before traveling?

    Some devices may have data roaming automatically enabled. To disable this feature before traveling, it can be found under 'Settings > Cellular > Data Roaming > Disable' on iPhone (iOS 8 or higher) or 'Settings > Mobile Network > Data Roaming > Disable' on Android.