At GTA, we strive to deliver the highest level of service to our customers. A clearance request is the process of working with GTA to prevent cable damage as well as potential repair costs to you. This normally applies to contractors or residents building or digging where GTA may have lines in the ground. Information on how to schedule a walk-though with our team is set out below.
If you have any questions or need additional information, please contact our Customer Support Center at 671-644-4482.
Any digging requires a walk-through by a GTA clearance team member. This is to prevent any damage to our facilities, as well as potential repair costs to you.
Requests should be approved and reviewed by our GTA Clearance Team before any digging begins.
A full investigation will be conducted by GTA Clearance Team to determine the nature and causes of the incident. If your company, subcontractor or Affiliate is found to be at fault then:
An invoice will be generated to restore service immediately. This includes but is not limited to:
A second invoice may be generated to encompass costs of the full span replacement. This includes but is not limited to :
* Please note all stipulations are pursuant to Chapter 71 of Title 21 Guam Code Annotated
It is also suggested you put the link to the make as well as a map name (Example: Royal Gardens construction for XYZ Construction Corporation).
Yes, if you wish to expedite your request this should be noted in the request and subject line to email@example.com. GTA will accommodate these requests to the best of our ability.
You can request an emergency clearance by writing "Urgent" in the subject line of your email or call 811. Please be advised, you may be subject to Clearance expedite charges.
GTA will be contacting the customer to receive all information not included on the form. This will cause delays in the approval and scheduling process.
For assistance or to book an appointment in our stores, please contact us. We’re happy to assist you.