FAQs

FAQs

  • Can I change my prepaid plan at any time?

    Absolutely! You have the flexibility and freedom to switch plans at anytime.

  • Can I roam with Prepaid?

    No. GTA Prepaid services are only supported on Guam.

  • Are domestic calls included in the GTA Prepaid Daily or Monthly Plans?

    Yes. Domestic calling is included in the plan should you call the United States.

  • Is Alaska, Hawaii and the CNMI considered a Domestic call?

    Yes.

  • If I sign up for a Prepaid Daily or Monthly Plan, will I be charged for calling the CNMI?

    No. You will only be charged to call the CNMI when you are on pay as you go.

  • When does my prepaid number expire?

    Your prepaid number will expire 90 days after your load has been depleted. If you would like to continue to use our prepaid service, you can add load and the 90 day extension will restart.

  • Is there a fee to extend my prepaid number expiration?

    No, there is no fee to extend your prepaid number’s expiration.

  • If I am on a GTA Prepaid Daily Plan and I do not have enough load to cover the next day, what will happen?

    If you do not have enough load in your account, you will be charged pay as you go rates until you have enough balance to cover the plan.

  • Am I being charged when calling the GTA Call Center?

    No. When calling GTA at 644-4482, you will not be deducted.