FAQS

Frequently Asked Questions (LTE)

  • What is LTE?

    LTE, also known as Long Term Evolution, is the latest in Wireless Technology that provides faster data speeds. With LTE, you’ll be able to browse the web, watch videos, and download apps and music much faster than before.

  • Are there any specific plans I have to sign up for in order to get LTE?

    No, as long as you have an LTE capable handset and one of our data plans, you’ll be able to enjoy our LTE network!

  • What’s the difference between 3G and 4G LTE?

    With LTE, you’ll be able to browse the web, watch videos, and download apps much faster than if you were on a 3G network.

  • Do I have to pay extra for LTE?

    No, as long as you have an LTE handset and one of our data plans, you’ll be able to jump on our LTE network without any extra fees or special data plans!

  • Where is LTE available?

    LTE is available in select villages. We have plans to expand our LTE network in 2014.

  • Why isn’t LTE available in my area?

    The initial launch will be 16 select sites with plans to expand to other parts of the island in the near future.

  • What does it mean when you say I have “fair coverage” in my area?

    Compared to the speeds you currently experience with 3G, speed in a “fair coverage” area will be faster, but not quite as fast as our “good coverage areas”.

  • How do I know I’m on the LTE network?

    When you’re on GTA’s LTE network, you will see “GTA LTE” at the top of your handset.

  • I have an iPhone 4S, can I get on the LTE network?

    No, the iPhone 4S is not an LTE capable handset. We do have some options where you can upgrade to an iPhone 5, which is an LTE capable handset.

  • How can I get LTE?

    In order to get LTE on our network, you will need an LTE capable handset.

  • Why do I have to install iOS7 in order to get LTE on my iPhone 5?

    iOS7 is the most advanced operating system that supports LTE.

  • Will the HotSpot (tethering) feature on the iPhone 5 work on the LTE network?

    As of today, customers may have issues while tethering on the LTE network using their iPhone 5 handset. Our team is looking into this issue. Meanwhile, customers will need to turn off LTE and use 3G to utilize the HotSpot feature. However, 4G LTE Android handset users will be able to tether on the 4G LTE network.