Customer Notification

GTA Releases Statement Regarding Wireless Outage on 12/6

To our valued customers,
 
We apologize for yesterday’s wireless outage affecting voice and data services.  GTA was one of 13 networks worldwide that suffered major outages yesterday with millions of smartphone users in Britain, Japan, and Guam losing voice and internet access on Thursday.  It appears the problem was due to a faulty software deployed by mobile network equipment maker, Ericsson.  According to Ericsson’s President Borje Ekholm, the problem was due to faulty software.  Ekholm released the following statement today saying,  “We work hard to ensure that our customers can limit the impact and restore their services as soon as possible.”  
 
GTA’s President and Chief Executive Roland Certeza said his teams, along with Ericsson, were working hard for over 10 hours to remedy the situation.  He says, “Thanks to all of our customers for their patience and understanding, it gave us much needed time to fix the problem as quickly as we can.  A big thanks to our technical teams who worked the long hours through the night to resolve the issues. “
 
GTA has made significant investments in its wireless business.  In 2018, the company materially expanded its LTE network footprint to better serve its customers.