What to do if your phone is lost or broken

If your phone breaks, we recommend you visit our Smart Center so they may triage your device and see what we can do for you. If your phone is lost, contact us right away at (671)644-4482 Option 2, so we may suspend service to prevent unauthorized.

• Use Find my Device options to track your phone.
  • Samsung: SmartThings Find and Samsung Find lets you remotely locate or lock your device if the need ever arises. You can also erase your device’s data, so no one will have access to your information.
  • In order to use SmartThings Find and Samsung Find, these conditions must be met:
    •  The phone or tablet must be turned on. If the device is powered off, only the last known location will be available. 
    • The device must be connected to a stable network connection.
    • A Samsung account must be added to your device.
    • Samsung Support: How to locate your lost Samsung Galaxy phone or tablet
      
      
  • Apple/iPhones: Use the Find My app to locate and play a sound on a missing iPhone, iPad, iPod touch, Mac, Apple Watch, AirPods, or Beats headphones (supported models). In order to locate a device, you must turn on Find My [device] before it’s lost.
    • Note: If you want to see how far away your devices are from you, make sure you turn on Precise Location for the Find My app. See Control the location information you share.
    • If you lose your iPhone and don’t have access to the Find My app, you can locate or play a sound on your device using Find Devices on iCloud.com.