Skip to content
English
Visit GTA's website
  • There are no suggestions because the search field is empty.

Setting Up Prepaid Selfcare Web Account

Prepaid selfcare web portal is made available as an alternative for customers to access their prepaid account and subscriptions by logging in at myprepaid.gta.net.

You can check your balance, top-up, sign up for a plan, set up automatic payments, add personal info, view usage/history, auto renew plan. Click here to register for the Web Selfcare Portal. 

Setting up Web Selfcare Password

New Prepaid Customer: To access your Web Selfcare access you will need your prepaid number, and you can use the temporary password that was sent to you via SMS. Change your password once you log in to Web Selfcare.

Existing Prepaid Customer - You can set up your password by texting the PIN short code to 2482.  See example below of the message to send to 2482.

Text format:

PIN [New PIN] [New PIN Again]

Example:

PIN 1379 1379

After sending to 2482 the password you would like to use for the Web Selfcare portal you will receive a prompt stating you have successfully updated your password.

In the Web Selfcare portal, click on “Personal Info ”tab and then scroll down to change my prepaid password.

Ways to Purchase Load/Additional Prepaid Balance

  • You can add load by using the GTA prepaid web portal. Click on the "Top Up" tab and select your payment type and input the amount.
  • You can also add load by texting the TOPUP short code to 2482

    • Text format:

      TOPUP [Prepaid Charge Number]

      Example:

      TOPUP 21955569

  • Lastly, you can add load by dialing *55 and selecting Option 2 from the voice prompts.
  • Prepaid Cards: Prepaid charge cards can be purchased from any gas station, convenience stores, or any GTA retail store.
  • Credit card Top-ups: Customers can use their credit card to purchase
    load in denominations of $5, $10, $20, and $50 through our Web Selfcare Portal.
  • Autopay can be set up to deduct a set amount every month in
    denominations of $5, $10, $20, and $50.
  • Prepaid cards expire if the Prepaid Charge Number is not activated before the expiration date found in the back of the card.

How to Transfer load to another GTA prepaid subscriber

  • You can transfer load by texting the SHARE short code to 2482. Below is an example of what information is needed to transfer/share load with other GTA prepaid subscribers.
    • SHARE Phone#ReceivingLoad DollarAmount PIN
      • Example: SHARE 6714880000 1 1379