Important Postpaid Voicemail Update

GTA's voicemail platform will transition to the new system on December 15. The change will happen automatically, and there is no cost to you. Your mobile number, plan, and monthly price will remain the same.

There are a few important things you'll need to know to prepare for the transition.

What You Need to Do

Before December 15: Save Your Important Messages

Your saved voicemails and current greeting will not transfer to the new voicemail system.

Before December 15, please:

• Listen to your saved voicemails and write down or record any important information you want to keep.

  • iPhone Users:

    • Open the voicemail you would like to save.
    • Select the Share option.
    • Choose Save to Files to store the voicemail on your device.

    Android Users:

    • Open the voicemail you would like to save.
    • Use your phone’s built-in Screen Recorder or Voice Recorder feature to capture the voicemail as an audio recording.
    • Once recorded, save the audio file to your device’s Files folder for future access.

    Please note: The steps may vary slightly depending on your phone model and software version.

• Note your current voicemail greeting if you'd like to record the same greeting on your new mailbox.

Important: Once the transition is complete, you will no longer be able to access your saved messages or greeting from the old system.

December 15: No Action Needed

The voicemail system transition will happen automatically.

You do not need to do anything on December 15. Your mobile number, existing plan, and monthly price will stay exactly the same.

After December 15: Set Up Your New Voicemail

After the transition, you'll need to set up your new voicemail mailbox.

Follow these simple steps:

1. From your GTA mobile phone, dial 6714880000.
2. Enter your temporary PIN: the last four digits of your mobile number.
3. Follow the voice prompts to create a new PIN.
4. Record your name.
5. Record your new voicemail greeting.

Once you've completed these steps, your new voicemail mailbox will be ready to use.

What's New With GTA Voicemail?

The upgraded voicemail system will include:

• More message storage: Keep up to 30 saved voicemail messages.
• Longer messages: Each voicemail can be up to 2 minutes long.
• Custom greetings: Record a greeting up to 60 seconds long.
• Caller information: Hear the time and caller ID before each voicemail message.

These improvements are part of GTA's ongoing efforts to upgrade our systems and provide a more reliable service experience.

Frequently Asked Questions

Why is GTA changing its voicemail system?

We're moving to a newer voicemail platform as part of our ongoing system upgrades. This will help keep voicemail reliable and support our services going forward.

Will callers be able to leave me a voicemail before I set up my new mailbox?

Yes. Unanswered calls will automatically be directed to your voicemail, even if you have not yet completed your voicemail setup. 

How many voicemail messages can I save?

You can save up to 30 messages, with each message lasting up to 2 minutes.

I don't have voicemail right now. Can I add it?

Yes! If you don't currently have voicemail, you can request to add it by visiting any GTA store or contacting our team. We'll be happy to help.

Need Help?

If you have questions about the upcoming voicemail upgrade or need assistance setting up your new mailbox, visit any GTA store or contact our customer service team.

Thank you for being a GTA customer. We appreciate your continued trust as we work to improve your service experience.