Wireless
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      2. Wireless

      Wireless Roaming

      Roaming is a feature offered to GTA wireless postpaid subscribers that allows the use of your GTA phone number and services while travelling outside of the Guam region.

      How to Enable Roaming

      To activate the roaming feature on your account:

      • Visit any GTA retail store, or
      • Call us at (671) 644-4482, then press Option 2.

      Important: Please activate roaming before you travel.

       

      Before You Travel

      To avoid unexpected charges:

      • Disable app notifications for apps that use data in the background.
      • Close apps that require internet access unless you need them.
      • Review your phone’s roaming and data usage settings.

      *Please note that using this does not guarantee that data charges would not occur. 

       

      Setting Up Roaming at Your Destination

      • For android, access Settings > Connections > Mobile Networks > Network Operators.
      • For iPhone, access Settings > Cellular > Cellular Data Options.

      *Settings options may vary depending on device model used. 

       

      Understanding Roaming Charges

      GTA postpaid accounts come with a default international data roaming cap of $500 per mobile line.

      • Once you reach this limit, data access will be automatically disabled to prevent further charges.
      • You’ll receive courtesy SMS alerts at the following data usage milestones:
        • $50
        • $75
        • $100
        • $250
        • $500

      If your data is suspended after reaching the cap, you can contact us to re-enable your roaming data. Please note that the $500 cap will need to be paid before we can re-enable your roaming feature. 

      • If you are travelling to multiple regions while using your roaming, please note that there is a $500 roaming data cap per region. It is possible to incur roaming charges that would surpass the $500 roaming data cap without receive a courtesy notification or data suspension.
        • Example: If you are travelling to the Philippines and use $250 of roaming data there then travel to the U.S. and use $300 worth of roaming data, you may not receive the courtesy notification. This may cause your billing to surpass the $500 cap.