By early 2026, GTA will discontinue its 3G mobile network. This change will affect customers using devices that are not Voice over LTE (VoLTE) capable or only supported by 3G connectivity.
Why is 3G being decommissioned?
3G is an older technology compared to modern LTE and 5G networks. Shutting down the 3G network allows us to reallocate resources to LTE and 5G, enhancing network capacity, speed, and overall performance.
What's affected?
The following devices and systems may be impacted:
- Cellular devices that are not VoLTE capable
- Certain hotspots, tablets, and smartwatches
- IoT devices that rely solely on 3G modems and Modules
- Medical alert systems, vehicle tracking (GPS) devices, and security systems that operate on 3G
How will it affect customers?
Once the 3G network is decommissioned:
- Devices that only support 3G will no longer be able to make or receive voice calls, send text messages, use mobile data, or access emergency services (911).
- Phones that support LTE but not VoLTE will be unable to make or receive voice calls.
- If your phone supports VoLTE, it must be enabled to avoid service disruption.
How to enable VoLTE or find out if your phone is VoLTE capable?
To determine if your phone is VoLTE capable and enable it:
For Samsung Devices (Galaxy S6 or later):
- Go to Settings → Connections → Mobile Networks
- Tap VoLTE Calls SIM to enable
- Restart your device
For iPhones (iPhone 6 or later):
- Go to Settings → Mobile Data → Mobile Data Options → Voice & Data
- Tap VoLTE to enable
- Restart your device
Quick Test:
Make a call while connected to LTE or 5G. If your phone remains on LTE during the call, VoLTE is working. If it switches to 3G, VoLTE may be unsupported or not enabled.
Need Help?
Visit any GTA store location or call us at (671) 644-4482. Our team will gladly assist you in checking your device’s VoLTE compatibility and guide you through the upgrade process.
What Should Customers Do?
To stay connected, customers must upgrade to a 4G VoLTE-capable or 5G device. Visit a GTA store or call us to explore affordable upgrade options. We’re here to help!