At GTA, we stand committed to providing you access to a reliable network while maintaining our level of service to help you stay connected.
As we navigate through the COVID-19 pandemic together, we are here and ready to assist you any time and just about anywhere!
We’ve also put together a list of questions and answers that you might have regarding your services during this time:
Yes, you can! As circumstances surrounding COVID-19 develop, our store hours may change. Please take note of our temporary hours as of March 26. • AAFES BX- 10 am to 7 pm (Open Daily) • GTA Experience Center 8 am to 5 pm (Monday to Saturday), Closed on Sundays • Navy Exchange: 9 am to 8 pm (Monday to Saturday), 9 am to 7 pm on Sundays • Upper Tumon HQ: Payment Dropbox Available | Closed Until Further Notice: • Agana Shopping Center • Micronesia Mall
We want to ease any burden for the hardships that may occur as a result of the COVID-19 pandemic. If you are unable to pay your bill in full, GTA will not terminate your service, and we will waive all late fees through June 30, 2020. If you would like to make a partial payment, please contact us at 644-4482 or live chat with a representative at www.gta.net.
Yes, you are still required to pay your GTA bill in full. Right now, you have the flexibility to make partial payments with GTA by contacting us at 644-4482 or chat with us live at www.gta.net. However, after June 30, late fees may be assessed. If you are a business customer with an assigned Account Manager, please reach out to him/her to discuss your payment options.
No. Unfortunately, your monthly payment amount will remain the same. To avoid paying a large accumulated amount all at once, we encourage you to make partial payments now and pay your remaining balance before/by June 30.
After June 30, GTA’s normal late fee and disconnection policies will apply. Contact us via web, email, or phone for more information.
• Visit www.gta.net • Pay over the phone by calling us at 644-4482 • Pay by mail. Drop off box is also available at our HQ offices in Upper Tumon • Pay at our GTA retail locations (*See temporary store hours above) • We recommend you set up autopay to ensure you pay your bill time!
• Visit epay.gta.net. • If you’re a new user, all you need is a copy of your recent invoice and your account number. You can simply text, using your wireless phone, “Epay” to 4636 to retrieve your account and invoice info. If you’re an existing user, enter your credentials to log on. • Enter the payment account and your credit card details. • Enter the payment amount and your credit card details. Click on MAKE A PAYMENT for a one-time payment or SCHEDULE MONTHLY PAYMENT to set up autopay.
To find out your balance due, text “Balance” using your wireless phone to 4636 to obtain your balance, past payments, and due date. You can also contact us at 644-4482, or chat with us LIVE at www.gta.net.
Please contact us to determine what plans would be more suitable for you.
Absolutely! We have the flexibility and freedom to switch plans at any time.
More of our customers are conducting business remotely or taking part in distance learning during this COVID-19 pandemic. We are pleased to share that all our home and business internet plans offer unlimited service with no data caps.
You can upgrade to a faster speed if available in your area! To see if fiber Internet speeds of 25 Mbps/50 Mbps speeds are available in your area, visit https://www.gta.net/internet/fiber-map/.
If you have a support query, please get in touch with one of our team.