Frequently Asked Questions

I can't browse the Internet, what should I do?

• Are you connected? Make sure that the connection icon appears in the system tray.
• Reboot your computer and try logging on again.
• For Windows users, remove your dial-up networking connection and re-create it.
• If all else fails, contact GTA Internet Technical Support at 644-4GTA (4482).

Do I need to download any software to use the GTA dial-up service?

No. There is no software needed to use our service. Everything required to set up the internet connection is already installed on your computer. For Windows based operating systems, a dial-up connection can be set up through Dial-Up Networking. For configuration instructions, please go to the WIN section under the Dial-up navigation menu.

For Mac OS, there is also no software needed. A connection can be set up through the Internet Setup Assistant. For instructions, please go to the Mac section under the Dial-up navigation menu.

Once the dial-up connection is set up, a connection can be established and then you can use your internet browser to surf the web or an e-mail program to check your e-mail.

Why can't I connect at 56K if I have a 56K Modem?

There are many factors that can affect your connection speed. Some of them are:<br>

• Modem speed
• Modem type
• Supported speed based on the dial-up number
• Quality of phone lines in your area

As a result, connection speeds tend to vary

Is there a limit to how long I can stay connected?

If there is activity on the connection, you will be disconnected after 6 hours.

If an account remains idle (no activity) for 30 minutes, the connection will be closed.

GTA provides unlimited internet access in most areas, in terms of how many hours you can use for the month, there is no limit.

Please read our Internet Usage Policy for more information.

Can I change my password?

Yes, you may change your password at any time by logging into your myaccount portal. In order to do so, you must know your current password. If you do not know your current password there is an administrative fee, click here or call us at 644-4GTA (4482) option 4.

Can I change my username?

Yes, however an administrative fee will be assessed. Please click here or contact our Internet Service Department for information at 644-4GTA (4482) option 4.

Do you sell or give out any of my information?

No, we do not sell or give out any of your personal information.

Nothing happens once I get connected. Why?

Once you have established a connection with GTA, you can then open up your web browser (ie Internet Explorer or Netscape), e-mail program, chat program etc. Since no software is installed with the GTA setup, no programs will automatically load upon connection.

What is my e-mail server capacity?

10 MegaBytes by default per email address. Additional storage is available for a fee.

What is the attachment capacity per e-mail?

Up to your available space based on your set storage quota.

How long are e-mail messages stored on the server?

We do not set time limitations except for greymail which is considered junkmail and is defaulted to a max of 14 days but is user configurable for earlier personal greymail storage removal times