Protect yourself from unexpected repair costs

Problems with your home’s telephone wiring can result in unexpected repair costs. It’s never too late to sign up to protect the telephone wiring that keeps your household in touch with the world. The GTA TeleGuam Inside Wire Maintenance plan offers peace of mind by covering repair charges for standard inside telephone wiring and jacks inside due to normal wear and tear and accidental damage. If a problem does occur, just dial 644-4GTA (4482), or 611, and one of our qualified technicians will come to your home to diagnose and repair it.

Inside Wire Maintenance Plan rates

Residential per Month (up to three jacks) ………..$1.75

Business per Month (up to three jacks) …………..$3.00

What is covered?

• Repair of inside telephone wiring and jacks for customary voice transmissions where there is NO service due to wear and tear or accidental damage caused through normal use (replacement is at the discretion of GTA TeleGuam)
• Telephone wiring and jacks must be active under the subscriber’s name at the time Inside Wire Maintenance plan was purchased.
• A diagnostic service, identifying the source of a problem to the client's terminal equipment (phone, fax, modem, cordless phones etc)
• Customers without a self test jack-ended demarcation device will have a self test jack installed, and be covered for the cost of the diagnostic service and repair of jacks and inside wire due to accidental damage

What is not covered?

• Quality of Local Line reception not covered - i.e. static, humming, echo, etc; there must be "NO Service" (no dial tone)
• Wiring between buildings and non-telephone wiring (e.g. electrical, cable TV, alarm system, audio, intercom, etc.)
• Repair of inside wire or jacks that do not meet industry standards for telecommunication
• Pre-existing malfunctions known to the client
• Repair of inside telephone wire and jacks due to intentional damage, vandalism or any natural disaster, including fire, flood, lightning strikes, typhoons or other Acts of God.
• New installations, rearrangements or reconfigurations of inside telephone wiring and jacks
• Excessive repair requests, as may be reasonably determined by GTA TeleGuam
• Repair or replacement of inside telephone wire and jacks due to errors on data transmission (Service applies to voice grade telephone service only).
• Where existing service subscribers request coverage under the Plan, the Plan will not become effective until 30 days after the date the Plan is ordered. This Plan is provided on a month-to-month basis and can be cancelled by either party giving oral or written notice to the other.