Frequently Asked Questions
Subscription On Demand - Frequently Asked Questions
Below are answers to many questions you may have. If your question is not listed, please contact our customer support team by filling out our contact form or by phone at (671) 638-GUTV (4888).
General
- What is Subscription Video On Demand?
- Subscription Video On Demand, or SVOD, lets you order what you want, when you want, without paying for each title you view. Instead, you pay a low monthly fee that gives you unlimited access to any of the featured selections.
If you subscribe to a premium movie channel (i.e. Showtime) that channel's On Demand service is included at no additional fee. - What's the difference between GUdTV Video On Demand and Subscription Video On Demand?
- Subscription Video On Demand uses the same technology as Video On Demand, but is a monthly subscription service. This means that with Subscription Video On Demand you do not pay each time you view a program, but pay one flat monthly fee to watch movies and shows as often as you wish.
- How do I subscribe to Subscription Video packages?
-
Customers can subscribe to a SVOD package using their remote control. Monthly subscriptions will automatically renew and can be cancelled at anytime.
After the service subscription has been ordered you can select the SVOD Category in the Main Menu Bar.(Does not apply to Premium On Demand). - How can a customer unsubscribe to an SVOD package?
- To cancel a SVOD subscription, you can unsubscribe from the package using your remote control.
- How do I access Subscription Video On Demand?
- Using your remote control, access Subscription Video On Demand Packages in the Main Menu Bar. Select "SVOD".
- What is Disney Family Movies?
- Disney Family Movies is a subscription video on demand family-friendly programming package available on GUdTV.
For $4.99 per month customers will get access to approximately 18 hours of animated shorts and movie titles.
Selections will be a mix of vault classic movies, contemporary films, animated shorts, and other Disney selections. This is a great add-on for families!
With the power of On Demand, customers can watch anytime, as often as they want, plus they can pause, rewind and fast-forward using nothing more than their remote! - What kind of movies will be offered in the Disney Family Movies package?
- Many of the favorite classic Disney movies will be available each month; movies will not be brand new or recently released movies. The selections will be a mix of movie titles, classic animated shorts, and other Disney programming.
- How much does Subscription Video On Demand cost?
- Disney Family Movies and Saavn are Subscription Video packages. Disney Family Movies is $4.99 per month and Saavn is $7.99 per month. A 30-day minimum subscription is required.
If you subscribe to Premium Movie channels (i.e. Showtime) you can access Showtime On Demand for free! - What is Saavn?
- Saavn is a Subscription VOD network with exclusive rights to high quality Bollywood movies, music, TV shows, sports programming and live events from India. The cost per month is $7.99.
