Digital TV

Frequently Asked Questions

Below are answers to many questions you may have. If your question is not listed, please contact our customer support team by filling out our contact form or by phone at 644-4482.

General

  • What is Digital TV (GTA Digital TV)?

    Digital TV (GTA Digital TV) is a 100% Internet Protocol (IP)-based TV service delivering the latest in entertainment. GTA Digital TV has an extensive channel lineup with more than 200 digital channels as well as exciting optional features such as HDTV channels and Digital Video Recorder service. With GTA Digital TV, you get amazing picture and sound and a TV experience worth bragging to your neighbors about.

  • I already have service with the cable tv company. Why should I switch?

    There are many reasons to switch. GTA Digital TV is 100% digital quality, which means clearer picture and sound on all channels. The Guam cable tv company does not provide you with 100% digital programming because some channels are still delivered in analog format.

  • Do I have to purchase a new digital television to receive GTA Digital TV?

    No, actually the opposite is true. One of the benefits of a digital Set Top Box is that it converts a digital signal to accommodate your current TV. Because of this feature, you will be able to enjoy many more years of service from your current television, without having to buy an expensive digital TV.

  • Can everyone get GTA Digital TV service?

    GTA is committed to delivering a quality customer experience. Please contact GTA at 644-4482 to see if GTA Digital TV is available in your area.

  • How will I know when Digital TV is available to other areas?

    GTA Digital TV will be available to select serving areas. Contact GTA to find out if your home is eligible.

  • Am I limited to the number of TVs I can set up?

    You can have up to 5 TVs connected.

  • Is a deposit required to subscribe to GTA Digital TV?

    Please contact Customer Service to discuss how deposits for service may apply to your account.

  • How long does it take to get GTA Digital TV after I order it?

    Under normal circumstances, it takes one week to set the service up. Customer demand for this service could increase the time required to connect customers. Wait times may be longer during the initial rollout.

Installation

  • What's involved in the GTA Digital TV Service Installation process?

    The GTA Digital TV trained Technician(s) will:

    1. Connect cables to your home's coaxial splitter for GTA Digital TV access or install Cat5.
    2. Wire and/or connect desired number of TV outlets in the home per your order.
    3. Install the specified number of Set Top Boxes (STBs).
    4. Explain and demonstrate all GTA Digital TV components to you.
    5. Provide you with a GTA Digital TV welcome kit and reference materials, as well as the Digital TV Terms of Service. The technician will determine installation specifics with you on the date of installation.
  • How long will the installation take?

    Time for installation will vary depending upon the type of home, how many TVs are being installed, and if there will also be Internet service, etc. You should plan for 4 hours depending on the current wiring of your home.

  • What is included with my GTA Digital TV installation?

    New GTA Digital TV installations include connecting up to five televisions with installation of Set-Top Boxes to your TVs. It also includes programming of the GTA Digital TV remote control for your STBs and televisions. Additional TVs can be set up for an additional charge.

  • What devices and components will you need to connect?

    We will connect basic components including, TV, set-top box, and modem. Connecting complex home theater systems will be the responsibility of the customer.

  • How do I hook up external components such as a VCR, DVD Player or Stereo to my set-top box?

    Hooking up external components to your set-top box is easy. For more information, please refer to the User Guide section for hook-up diagrams.

  • Do I have to be home when GTA installs my set-top box?

    Yes. We want to ensure that you receive clear reception, the set-top box is installed properly, and your installation is completed to your satisfaction. We ask that the primary account holder or another authorized party on the account be home during the scheduled installation. The installer will also present a work order that contains terms and conditions and requires a signature.

Equipment

  • What equipment will I need?

    Typical installation will require a modem and at least one set-top box and remote control. GTA provides all equipment at the time of installation. (NOTE: Customers may rent up to five set-top boxes per account).

  • What is a digital set-top box?

    A digital set-top box is a powerful device that receives video input and processes multiple channels into a single frequency so that sound and images can be viewed on your television. When a digital set-top is attached to your TV, you will be able to watch digital channels. The digital set-top also authorizes your TVs to receive all of the channels you have subscribed to.

  • Can I purchase the equipment instead of renting it for a monthly fee?

    At this time, rental is the only option for GTA Digital TV Set-Top Boxes. The equipment we provide is state-of-the-art, and we ensure you have the latest technology without having to spend hundreds of dollars for each set top-box up front.

  • Why do I need a modem to receive television service?

    GTA Digital TV uses DSL like technology; therefore, a modem is needed to receive raw data and translate the information to signals for your television. If you subscribe to High Speed Internet service from GTA, only one modem is needed to deliver both Internet and Digital TV service. Internet service is not required to receive GTA Digital TV service. (Note: Fiber to the Home customers do not require a modem).

Interactive Program Guide

  • What is the Interactive Program Guide?

    The Interactive Program Guide (IPG) displays programming information on your television screen. Use the buttons on your digital remote control to get TV listings, check show times, view detailed program descriptions, browse up to seven days in advance, set reminders and more.

  • How do I see complete episode information?

    Press INFO on your remote and short description will appear. If you press INFO twice a complete description will appear.

  • What is the info bar that appears when I change channels?

    The info bar appears for a few seconds as you're changing channels to provide important information about programs. You will find the name of the current program, start and end times, channel number, rating and current time.

  • What is the envelope on the screen?

    Occasionally GTA may send a Message to let you know of new services and special promotions. To read the message, go to the Main Menu Bar and select Vault. You can keep or delete the Message once you have opened it.

  • What if I forget my password or pin?

    You must call GTA to have your password and pin reset. Your password and pin will be cleared and reset to the default, 0. Once reset, you will need to enter your new password and pin.

  • How many favorites' lists can I create?

    You can create up to 4 additional favorites lists that include your most watched channels. Refer to the User Guide to learn how to create your favorites list.

  • How do I block channels or programming that I don't want my family to view?

    You can completely block specific channels, or restrict viewing by program rating. Through Digital TV Parental Control features, you will have the most advanced, highly-secure, parental control options available.

  • How do I know if a program contains adult material?

    Our interactive program guide shows basic information about each program, including Movie or Television industry rating symbols. The rating symbols also show on screen when changing channels. More information on the TV Rating System can be found at www.tvguidelines.org or other internet sites.

    GTA strongly urges customers to exercise caution and monitor all TV viewing by children.

  • What is PVR on the Main Menu Bar?

    PVR stands for personal video recorder. PVR is where you can access stored recording. You must have a Digital Video Recorder (DVR) to enable this feature.

High Definition TV

  • What is High Definition (HD)?

    High Definition (HD) is the newest standard in television viewing. HD TV delivers brilliant, high-resolution images in a widescreen format. With 10 times the resolution of standard definition (SD) TV, you will see more details compared to analog television. You can also watch your favorite shows on a 16:9 aspect ratio (wide screen picture), and enjoy rich, resonant sound through Dolby Digital surround sound from every angle, creating a much more memorable, cinematic television experience.

  • Why is HD service from GTA Digital TV service better?

    GTA Digital TV HD service provides the best value for HD programming and delivers the most HD programming, even more than the cable company.

  • What do I need to experience GTA Digital TV HD?

    In order to use HD service, you must have a High Definition TV, Set-Top Box, and a subscription to Choice Expanded Digital TV service. All our GTA Digital TV set top boxes provide Standard and HD functionality. There is no extra charge for a HD-ready set top box.

  • How many HD enabled TVs can I have?

    You can rent up to 5 Set-Top Boxes (only one of which can be enabled for HD). The other 4 boxes will support Standard Definition channels.

  • How many HD channels do I receive?

    You can access up to 35 HD channels and growing. GTA Digital TV HD Service provides a comprehensive HD Channel Lineup that includes your favorite sports, events, and movies in HD quality picture and sound. HD channel availability varies by package(s) selected. You must subscribe to a standard-definition Premium Channel to receive the HD version.

  • Are all of my channels HD?

    No, only 35 channels are currently available in HD. The percentage of HD programming on each HD channel varies.

Digital Video Recorder

  • How many hours of programming can I store in my DVR?

    The total number of recording hours will depend on the mix of SD (standard-definition) or HD (high-definition) programs you have recorded. On average you can store up to 23 hours of HD programming and up to 100 hours of SD programming.

    You can always see how much space you have left by checking storage space in the PVR menu.

  • Can I view and record HD programming with my DVR?

    Yes. Your DVR supports both SD and HD formats. A subscription to HD service is required to view and record HD programming.

  • If I have a home theater will my DVR record a program in Dolby Digital 5.1®?

    Yes. If the program is broadcast in Dolby Digital 5.1® the program will be recorded with Dolby Digital 5.1®.

  • What picture formats will my DVR record programs in?

    Your DVR will record the program in the same format it is broadcasted.

  • How many channels can I watch and record at the same time?

    You can watch one program while recording another at the same time.

  • Can I watch a show I'm recording before the recording has completed?

    Yes. You can either watch the program live as it is being recorded, or you can rewind the program to the beginning and watch it while it continues to be recorded.

  • How long can I keep my recordings?

    You can keep them as long as you want. If you reach your storage capacity, you may need to delete some of your recorded programs to make room for new ones.

  • What happens to my DVR recordings if my DVR temporarily loses power?

    All recordings that were saved prior to the power loss are preserved, as well as future recording schedules. You miss only the recordings in progress while the power was out.

  • Can I increase the rewind and fast-forward speed?

    Yes. Your DVR has the ability to rewind and fast-forward at increasing speeds while viewing a recorded program. Each press of the rewind or fast-forward button increases the speed. The speeds will appear in the status bar.

TV Caller ID

  • What is TV Caller ID?

    TV Caller ID is a user-friendly feature that offers instant access to incoming call information via the television screen.

  • How much does TV Caller ID service cost?

    Currently, TV Caller ID is Free and will automatically be enabled for all existing and new GTA Digital TV subscribers.

  • How do I subscribe to TV Caller ID?

    If you are a GTA Digital TV subscriber, you will automatically receive incoming caller information on your TV.

  • Does TV Caller ID require subscription to traditional Caller ID on my telephone?

    No. As long as you have GTA Digital TV service you get immediate access to TV Caller ID.

  • When I receive an incoming call, where will I see the call display?

    A display will simply appear in the upper left corner of your TV screen.

Video On Demand

  • What is Video On Demand?

    Digital TV (GTA Digital TV) Video On Demand allows you to browse full-motion movie trailers, order selections from a huge library of VOD titles and watch the selections you choose as many times as you like within a 24 to 72 hour period, depending on the movie or program. No more running to the video store and searching for a movie you haven't seen, only to find it already out. With GTA Digital TV On Demand, you can watch a new release or an old favorite, without leaving the comfort of your home.

  • What is the difference between Video On Demand and Pay Per View?

    GTA Digital TV gives you a level of personalized viewing not possible with pay-per-view services. You can pause, play, fast forward, and rewind your entertainment selection. In other words, you have total control over what you watch and how you watch it. Most importantly, you also have complete control over when you watch. There is no need to wait for a set time to watch your selection.

  • What services do I need to have in order to use Video On Demand?

    All GTA Digital TV customers are automatically eligible to access to Video On Demand movies. If you do NOT want access to Video On Demand, please contact our office and ask that we cancel VOD access to your account.

  • What is the rental period and how much do VOD Movies Cost?

    Most VOD movie rentals are available for 24 hours. You may watch a rented movie as often as you like in that 24 hour period. Library movies are $2.99 each and New Releases are $3.99 each. Disney studio content is available for a 72 hour viewing period. These movies are marked "72 Hour Rental" and cost $4.99 each.

    Prices vary by selection, but in general prices are as follows: New releases (1-3 Day Rental) - $3.99 - $4.99 Library titles: $2.99 Adult titles: $9.99

  • How often do the available Video On Demand selections change?

    New selections are added weekly as movie studios give permission to provide their shows. Also, some licensing agreements do expire, meaning certain selections are only available for a limited time. See the "Coming Soon" area of the GTA Digital TV Video On Demand web site for future titles. Yes. GTA plans to offer Video on Demand service in the near future.

  • I have 2 Digital Set Top Boxes. Can I play two different movies at the same time?

    Yes.

  • Can I play the same movie on two different Set Top Boxes at the same time?

    Yes.

  • Can I view the movies on my computer?

    No, The only way to view movies is through a Set Top Box connected to your TV.

  • Can I control my movie with my remote control?

    Yes, You can control movie playback using your remote's play, stop, pause, rewind, and fast-forward buttons. If you have any problems using your remote control, please contact GTA for assistance.

  • If I get to the end of a video and want to watch it again, can I restart at the beginning?

    Yes, if your viewing period has not expired, you may watch the movie again. Access purchased VOD movies in the VAULT menu and select the Video tab.

  • What if I watched only part of the movie I ordered and didn't get to watch the rest before it expired?

    You will have to order the movie again. Refer to the RENTAL INFO for remaining rentals and viewing times.

  • How do I return to watching Video On Demand rental after I've turned to another channel?

    Purchased VOD movies that have not expired are located in the VAULT menu. In the VAULT Menu, select the tab, VIDEO. Choose the movie you wish to resume watching. You can either begin watching where you left off (PLAY FROM LAST), or start the movie over (PLAY FROM START).

  • How can I check my order history?

    A list of Video On Demand rentals made during the current month is available in the BILLING TAB, which can be found under MENU and then SETTINGS.

  • Can I record Video On Demand movies with my DVR (Digital Video Recorder)?

    At this time, you cannot record your VOD selections to your DVR. However, you can re-watch your selections as many times as you like within the ordering window (usually 24 hours), and can re-order your selection at a later time.

  • Why can I not see Video On Demand selections in HD (High Definition)?

    The format of GTA Digital TV Video On Demand titles is determined by the studios that send us the films, and at this time, very few studios provide VOD selections in HD format. As the demand increases and more people worldwide utilize the HD standard, more studios will begin supplying Video On Demand selections in HD, We will make them available to our customers as soon as they do.

  • How do I pay for the movies I select?

    VOD charges are added to your bill each month. It will appear in a separate section of your bill with the movie title you ordered displayed. There are some free movies available on VOD and they will show a $0.00 cost.

  • How many programs can I order at one time?

    There is no limit on purchases: you can order as many times as you like (account must be in good standing).

  • Do my Parental Control settings stay the same for Video On Demand purchases as with other features of the GTA Digital TV Interactive Program Guide?

    Yes, If you use the Parental Control feature to block content by rating, then all regular broadcast programs and Video On Demand programming that have been rated will be blocked according to your specifications.

  • How can I prevent my children from ordering shows that I feel are inappropriate?

    GTA Digital TV Video On Demand lets you prevent shows with certain content ratings from being ordered, and they will not be displayed when browsing the Video On Demand menus.

  • Why can't I order a Video On Demand movie?

    There are two main reasons why you may have a problem ordering a VOD movie: - Technical Issues
    - Problems with your account

  • Technical Issues:

    To ensure that the problem isn't a technical issue, please reset your equipment. That usually clears any technical problems that is preventing you from ordering or viewing Video On Demand content.

  • Account Issues:

    If resetting your equipment did not resolve the problem, there could be an issue with your account. Typical account issues are:
    - Your PIN needs to be reset.
    - There is a billing issue with your account preventing you from accessing the Video On Demand menu.
    - To get your PIN reset or to resolve billing issues related to your service, you'll need to contact us for further assistance.

  • What do I do if I'm having troubles with my Video On Demand?

    Please call our 24 -7 call center at 644-4482

TV On Demand

  • What is Subscription Video On Demand?

    Subscription Video On Demand, or SVOD, lets you order what you want, when you want, without paying for each title you view. Instead, you pay a low monthly fee that gives you unlimited access to any of the featured selections.

    If you subscribe to a premium movie channel (i.e. Showtime) that channel's On Demand service is included at no additional fee.

  • What's the difference between GTA Digital TV Video On Demand and Subscription Video On Demand?

    Subscription Video On Demand uses the same technology as Video On Demand, but is a monthly subscription service. This means that with Subscription Video On Demand you do not pay each time you view a program, but pay one flat monthly fee to watch movies and shows as often as you wish.

  • How do I subscribe to Subscription Video packages?

    Customers can subscribe to a SVOD package using their remote control. Monthly subscriptions will automatically renew and can be cancelled at anytime.

    After the service subscription has been ordered you can select the SVOD Category in the Main Menu Bar.(Does not apply to Premium On Demand).

  • How can a customer unsubscribe to an SVOD package?

    To cancel a SVOD subscription, you can unsubscribe from the package using your remote control.

  • How do I access Subscription Video On Demand?

    Using your remote control, access Subscription Video On Demand Packages in the Main Menu Bar. Select "SVOD".

  • What is Disney Family Movies?

    Disney Family Movies is a subscription video on demand family-friendly programming package available on GTA Digital TV.

    For $4.99 per month customers will get access to approximately 18 hours of animated shorts and movie titles.

    Selections will be a mix of vault classic movies, contemporary films, animated shorts, and other Disney selections. This is a great add-on for families!

    With the power of On Demand, customers can watch anytime, as often as they want, plus they can pause, rewind and fast-forward using nothing more than their remote!

  • What kind of movies will be offered in the Disney Family Movies package?

    Many of the favorite classic Disney movies will be available each month; movies will not be brand new or recently released movies. The selections will be a mix of movie titles, classic animated shorts, and other Disney programming.

  • How much does Subscription Video On Demand cost?

    Disney Family Movies and Saavn are Subscription Video packages. Disney Family Movies is $4.99 per month and Saavn is $7.99 per month. A 30-day minimum subscription is required.

    If you subscribe to Premium Movie channels (i.e. Showtime) you can access Showtime On Demand for free!

  • What is Saavn?

    Saavn is a Subscription VOD network with exclusive rights to high quality Bollywood movies, music, TV shows, sports programming and live events from India. The cost per month is $7.99.