Frequently Asked Questions
FAQ’S:
“How does Roaming Work?”
What is Roaming?
Is defined as the ability for a cellular customer to automatically make and receive voice calls, send and receive data, or access other services when travelling outside the geographical coverage area of the home network, by means of using a visited network.
Can I use my mpulse phone in other countries?
Yes. You can use your mobile phone to make and receive calls to over 14 countries around the world. For more info and details, please call Client Services Department at 1-671-644-4482.
What do I need to do to avail of activate Roaming Service?
You need to contact our Client Services Department at (671) 644-4482 (4GTA) to verify that your phone is roaming capable or if your phone has the latest software upgrade to ensure the best coverage while roaming.
You should also check what kind of ‘roaming agreement’ we have with an operator in the country that you are visiting. We will be able to provide you with a list of all countries you can possibly roam to.
How do I make calls while I am roaming abroad, & what does the party from Guam dial to call me?
To receive a call while you are roaming, callers should dial your number as they would if you were on Guam. In placing a call, mpulse roamer must dial + 1 671 (7 digit number) when calling/texting to Guam. For dialing instructions, contact our Client Services Department at (671) 644-4482 (4GTA) or use our online contact form.
Will all voice features work while I am roaming outside Guam?
Yes. Features such as Call Waiting, Call Forwarding, and 3-Way Calling can be used while you are traveling.
Can I use my Voicemail service while roaming abroad? Yes.
- To check your voicemail from your cell phone while roaming, dial 1+671+488-0000. When asked for your caller password, enter your four digit password.
- To check your voicemail from a landline, dial 1+671+488-0000 and then follow the voice prompts, and input the ten digit number. I.e. 671- then the seven digit mpulse number, and then press star *, then input the ten digit mpulse number. Airtime and long distance charges will apply.
What is the cost for roaming service?
Cost for Roaming Service varies depending on the destination or country that you are traveling too. Contact our Client Services at (671) 644-4482 (4GTA) to obtain the specific country roaming cost.
How do I get billed for making and receiving calls?
Roaming charges will appear on your bill and will be separated from your monthly charges. Roaming minutes are not part of the free minutes of a plan.
